No matter what product issues you encounter, our professional team will respond quickly and provide solutions. Please submit a support ticket, and we'll contact you as soon as possible.
Submit Support RequestWe understand the importance of quality after-sales service, which is why we make the following commitments
During working hours, we will respond to your service request within 2 hours to ensure timely handling.
Our technicians are strictly trained to solve various problems you encounter professionally and efficiently.
We are customer satisfaction-oriented, ensuring every customer receives a satisfactory service experience.
Getting support for your RichLux products is simple and straightforward
Fill out our support form with details about your issue
Our team reviews your request and assigns it to a specialist
We contact you with a solution or to gather more information
We follow up to ensure your issue has been fully resolved
Read what our customers have to say about our after-sales service
"The support team was incredibly helpful. They responded quickly to my inquiry and resolved my issue within hours. Very professional service!"
New York, USA
"I was impressed with how knowledgeable the support staff was. They walked me through the solution step by step until everything worked perfectly."
London, UK
"Great after-sales service! My product needed repair, and the process was smooth from start to finish. They kept me updated throughout."
Toronto, Canada
Our support team is ready to assist you with any questions or issues you may have